Delivery and returns

DELIVERY

Tumi delivers to the Kingdom of Saudi Arabia.

Tumi will deliver your order to the address specified in your order.

Estimated delivery times: four (4) to seven (7) business days.

The delivery time starts from the moment you have received a shipping email confirmation.

If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.

Same Day Delivery (Riyadh ONLY):

Free express delivery above 1,999 SAR. Note a 30 SAR fee will apply under this amount.

Orders placed before 12pm will be shipped same day to be delivered before 9pm. All orders coming after cut off time, will be prioritized for the next day.

Note: there is no delivery on Friday in Riyadh - will be prioritized for next day.

CLICK & COLLECT 

Order online and collect at the store for free.

• Click and Collect is a new service offered by TUMI that gives you more flexibility to shop online and collect your purchase in store.
  
  
• Only the Panorama Mall store offers Click and Collect service.
  
  
• Once your order is ready and packed, you will receive a notification email to come collect your order in store. Orders are ready for pick up within the next 2 hours after the order is placed (subject to store hours).

• If you pay by Card or Buy Now Pay Later you will have 30 days to collect your order in the store. If you checkout choosing Card on Delivery, you will have to make the payment in the store and have 3 days to collect your order.
  
  
• When you come to collect your order in the store, please make sure to have the email confirmation with you, either printed or on a smartphone or tablet.
  
  

CARD ON DELIVERY

Card on Delivery is available on all online items. Maximum purchase for CCOD is 20,000SAR. Above this amount we will not be able to process the order. There are no handling fees and exclusions. Upon arrival, our carrier team will collect the amount due for the order total. Payment for CCOD will only be accepted in the local currency (Saudi Riyal), as displayed during checkout. Refunds and exchanges for all items purchased with CCOD are issued in store.

CANCELLATION, RETURN & EXCHANGE POLICY

It is our intention to ensure our customers are satisfied with their purchases from us.

Cancellation

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service Team at 00971( 0)48167175  to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

Return

 Unfortunately, we do not offer exchanges in stores. For queries with regards to your order, please reach out to our customer service team via email at : tumi.customercareme@chalhoub.com or call us at: : 00971(0)48167175

All products must be returned to us unused and with all Tumi tags, if any, still attached and in the same condition as received, in their original box and packaging, along with the original invoice within 30 days of receipt of your order. We will not accept any returns if the original packaging has been opened or tampered with.

Returns that are damaged or soiled may not be accepted and may be returned to you.

Once we have received and inspected the returned product(s) and approved the return by email to you we will issue a store credit note which can be used physically in stores only or process the refund by crediting the same credit/debit card used when the order was placed. Please note that refunds can take up to ten (10) business days to show on your account due to varying processing times between payment providers;

If you receive a wrong product, or a product received by you is damaged or defective, or if you simply wish to return your please contact our Customer Service which will assist you. 

Products are damaged or defective if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items.

For all defective items outside of our Return Policy, please contact our Customer Service Team at 00971(0)48167175. Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

If you received an item as a gift and wish to return it, please contact our Customer Service who will be happy to assist you in your request. All products must be unused and with all Tumi tags still attached and in the same condition as received, in their original box and packaging, with the original invoice within 30 days of the date of the receipt of your order.

PRODUCTS LIABILITY

By buying products through our Website, you acknowledge and agree that Tumi carries no product liability save as described in the preceding paragraphs in relation to returning and exchanging the products or refunding/crediting the price paid, and that full liability for the products rests with the manufacturer. The terms of the manufacturer’s product liability are found in the product’s package or in the notice that accompanies the products.

CONTACT US - CUSTOMER SERVICE

If you have any questions about the Terms and Conditions or any aspect of your order, please contact our Customer Service by email tumi.customercareme@chalhoub.com or at 00971(0)48167175 every day from 10AM to 10PM (UAE TIME).